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Studies and Reports for All Studies And Reports 2009
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Improving the Quality of International Mail - UNEX Results 2008 - March 31, 2009
[Press Release.]Letter mail service quality in Europe reached a record high level in 2008. It is far above both the European Union's speed objective of 85 percent of intra-EU mail delivery within three days, and its reliability objective of 97 percent within five days.

In 2008, 94.6 percent of international priority/1st class letter mail was delivered within three days after posting (J 3) and 98.8 percent within five days (J 5) for a total of 34 countries compared to 29 in 2007. Average delivery time was 2.1 days.

These results cover the 27 EU Member States together with Iceland, Norway and Switzerland, as well as Bosnia-Herzegovina (part of territory), Croatia, the Former Yugoslav Republic Of Macedonia (F.Y.R.O.M.) and Turkey (the posts of these four countries having joined in January 2008 along with Bulgarian Posts plc).

Commenting on the results, Herbert-Michael Zapf, president and chief executive officer, IPC, said: This is a very satisfying continuation of the upward trend of letter mail service performance. One of the key results is that the posts delivered almost twice as many letters in two days as they did in 1994, when Europe-wide measurement began. In addition, the reliability objective of 97 percent in five days was already exceeded in only four days when a level of 98.6 percent was reached by the postal operators measured since the start of UNEX. This is the highest level of performance so far recorded by the IPC UNEX measurement system.

Quality of service performance is measured by IPC's UNEX end-to-end monitoring system which is conducted independently by an external research firm. 2008 results were based on about 350,000 test letters, as they move anonymously through the international mail processing system, from posting to delivery.

Studies and Reports for All Studies And Reports 2009
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